Return Policy

Yamaguchi Motors 合同会社
Last Updated: April 2026

1. General Return Principle

Yamaguchi Motors 合同会社 deals exclusively in used vehicles. All vehicles are sold based on their condition at the time of sale, as described through auction sheets, inspection reports, photographs, and vehicle descriptions provided to the customer.

Because used vehicles vary in condition, age, and mileage, and because many purchases involve auction sourcing, returns are limited and subject to strict conditions. The customer is responsible for reviewing all available vehicle information before completing a purchase.

2. Non-Returnable Items & Situations — No Exceptions

The following situations are strictly non-returnable and non-refundable under any circumstances:

• NO RETURNAuction vehicles — Once a bid has been placed and accepted at a Japanese auction on the customer's behalf, the sale is final. Auction purchases cannot be returned, cancelled, or refunded under any circumstances. This is a strict rule of all Japanese vehicle auction houses.
• NO RETURNExported vehicles — Once a vehicle has been handed to the freight forwarder, loaded at the port, or shipped, the transaction is complete and cannot be reversed. Export transactions are final.
• NO RETURNVehicles already delivered or collected — Once a vehicle has been delivered to the customer or collected by the customer from our location and the delivery receipt has been signed, the sale is considered complete.
• NO RETURN"As-is" / special order vehicles — Vehicles purchased on an "as-is" basis, sourced by special order, or purchased at a discounted price reflecting known condition issues are not eligible for return.
• NO RETURNNormal wear and age — Signs of normal wear consistent with the vehicle's age and mileage (minor scratches, interior wear, small dents) are not considered defects and do not qualify for return.
• NO RETURNChange of mind — A customer changing their mind after completing a purchase is not considered a valid reason for return or refund.
• NO RETURNImport refusal at destination — If a vehicle is refused import by the customer's country's customs authorities due to the customer's failure to verify import requirements, no return or refund is available.
• NO RETURNVehicles damaged after delivery — Any damage, accident, or issue that occurs after the vehicle has been handed over to the customer or shipping company is not covered by our return policy.

3. Situations Where a Return or Refund May Be Considered

A return or refund request may be reviewed and considered by the Company only in the following situations:

3.1 Major Undisclosed Defects

3.2 Wrong Vehicle Delivered

3.3 Company Unable to Deliver Vehicle

4. Return Conditions — If Approved

In the rare case that a return is approved by the Company, the following conditions must be met:

• The return request must be submitted in writing to the Company within 3 days of delivery or collection.
• The vehicle must be returned in exactly the same condition as when it was delivered — same mileage, no additional damage, no modifications made.
• All original documents provided with the vehicle must be returned (registration documents, inspection certificate, keys, etc.).
• All return transport costs are the responsibility of the customer unless the return is due to Company error (e.g., wrong vehicle delivered).
• For export customers, return shipping costs, customs duties, and any related fees are entirely the buyer's responsibility.
• Any reduction in vehicle value, additional damage, extra mileage driven, or missing documents will result in deductions from any approved refund amount.
• The Company reserves the right to reject a return if the vehicle condition has changed in any way from the time of delivery.

5. Deposit Return Policy

• Deposits are fully refundable only if the Company is unable to source or secure the requested vehicle.
• Deposits are non-refundable if:
  • The customer cancels after an auction bid has been placed on their behalf
  • The customer cancels after shipping arrangements have been confirmed
  • The customer changes their mind after the Company has commenced the sourcing process
  • The customer fails to provide required documents within the agreed timeframe, causing the transaction to fail
• Partial deposit refunds may be considered on a case-by-case basis at the sole discretion of the Company.

6. Refund Process & Timeline

• All refund requests must be submitted in writing to ym@yamaguchimotorsltdofficial.com with full transaction details and supporting evidence.
• The Company will acknowledge your request within 3 business days and provide a decision within 7–10 business days of receiving all required information.
• Approved refunds are processed using the same payment method as the original transaction (bank transfer, Stripe card, etc.).
• Domestic refunds are typically completed within 7–10 business days of approval.
• International bank transfer refunds may take additional time depending on the receiving country and financial institution.
• The Company is not responsible for currency exchange losses between the original payment date and refund date.
• Any bank fees or transfer charges incurred during the refund process are the customer's responsibility.

7. Damage at Time of Delivery

If you notice any damage to the vehicle at the time of delivery that was not previously disclosed:

• Do not sign the delivery receipt until you have documented all damage with photographs.
• Report the issue to the Company immediately at the time of delivery — not after.
• Damage reported after the delivery receipt is signed will be considered as having occurred post-delivery and will not be eligible for compensation.
• For vehicles damaged during sea transit (international export), claims must be directed to the marine insurance provider if insurance was arranged. Yamaguchi Motors is not liable for damage caused during shipping beyond the point of handover to the freight forwarder.

8. Shaken (車検) & Inspection Disclaimer

• Shaken (vehicle roadworthiness inspection) is a Japanese legal requirement. Vehicles sold with valid Shaken have passed Japan's required road safety standards at the time of inspection.
• Shaken validity does not guarantee that no mechanical issues will arise after purchase. Normal mechanical wear after sale is not covered by our return policy.
• For export vehicles, Shaken is typically cancelled as part of the export deregistration process. The buyer is responsible for complying with their destination country's vehicle inspection and roadworthiness requirements upon arrival.
• If the Company arranges a new Shaken on a vehicle before sale, this service is non-refundable once completed.

9. How to Submit a Return or Complaint

To submit a return request, complaint, or claim, please contact us with the following information:

• Your full name and contact details
• Vehicle details (make, model, year, chassis number)
• Order confirmation or invoice number
• Date of delivery or collection
• Clear description of the issue
• Supporting photographs or third-party inspection report

Incomplete submissions will delay the review process. The Company will not process return requests made verbally — all requests must be in writing.

10. Governing Law

This Return Policy is governed by the laws of Japan, including the Act on Specified Commercial Transactions (特定商取引法) and the Consumer Contract Act (消費者契約法). Any disputes shall be subject to the exclusive jurisdiction of the competent courts of Japan, regardless of the customer's country of residence.

11. Contact Us — Returns & Complaints

For all return requests, damage reports, or complaints, please contact us directly: